Terms & conditions

These conditions shall apply to orders placed through: Karmarando and form part of the sales contract together with the pre-contractual information, order confirmation and any specific conditions indicated on the product or service sheet.

Karmarando The professional entities that conclude the individual sales contract must be identified in the applicable pre-contractual information and tax documentation.If the complete identity of the seller is not visible before the order, do not complete the purchase and request it from Customer Service.

You must be at least 18 years old and have the legal capacity to enter into the contract to make a purchase, and must provide correct, up-to-date and sufficient data for billing, payment and delivery.

The account is personal. You are responsible for the confidentiality of your credentials and activities carried out through your profile, except for unauthorised uses not attributable to you. We may request reasonable verification where necessary to prevent fraud, errors or misuse.

The essential characteristics of the product, its form, quantity, price and intended use are indicated in the relevant tables.

Each article shall be used exclusively for the purpose indicated on the label, on the label or on the packaging.

For cultural, botanical, traditional and general information on warnings, see also Disclaimer.

The prices applicable are those shown on the website at the time of the order.Prior to the order being placed, the price of the products, the taxes applicable, the delivery charges and any additional costs that may be determined in advance are indicated.

Any optional services or additional costs require the customer to make an express choice.A material error in price does not oblige the customer to sell at a manifestly incorrect amount: in this case the customer is informed and can confirm the purchase at the correct price or obtain the cancellation and refund of what has already been paid.

Before sending the order, you can check and correct the data entered.The final checkout action must make it clear that the order entails a payment obligation.

After receipt of the order, a confirmation of lasting support with the essential information is sent or made available.The order may be rejected or cancelled when the product is not available, payment is not authorized, there are reasonable indications of fraud, sale or shipping is not permitted or a substantial technical error has occurred.If a payment has already been collected and the order cannot be executed, the amount due is refunded.

The payment methods available are those shown in the checkout.Some payments are processed by specialised lenders who receive the data necessary to authorise and account for the transaction on their terms and information.

The order may be suspended until payment is authorised or properly recorded.Any refunds shall be made in accordance with the law and, as a rule, by the same means of payment used for the purchase, unless otherwise agreed or technically impossible.

The methods, costs and estimates of delivery available at the address indicated are shown during the purchase.Except for a different agreed time, for sales to consumers in the European Union, delivery must take place within the time limit laid down by the applicable legislation.

The customer must provide a complete and correct address and cooperate when the carrier requests the necessary information for delivery.In relations with consumers, the risk of loss or damage remains with the seller until the delivery to the customer or third party designated by him, except where provided for by law.

For international shipments, additional data or documents may be requested only when they are actually necessary for customs, import or regulatory purposes. Import duties, taxes or local charges not included in the price are indicated when known in advance; when they depend on the authority of the country of destination they may remain the responsibility of the consignee in accordance with applicable law.

If you are purchasing as a consumer at a distance, you have the right to withdraw from the contract within 14 days For goods, the period normally runs from the day on which you or a third party designated by you other than the carrier acquires physical possession of the goods.

The customer is only liable for the decrease in value resulting from manipulation in excess of what is necessary to establish the nature, characteristics and functioning of the goods.

When the page Conditions of return recognises a more favourable commercial period, for example up to 30 days for certain items, this benefit is added and does not reduce the legal minimum right.

Exclusions from the right of withdrawal shall apply only where the conditions laid down in law are actually met, and may include, for example, goods which have been customarily packed or clearly customized, goods which are at risk of deterioration or rapid expiry and sealed goods which cannot be returned for hygiene or health reasons when the seal has been opened after delivery.

The mere fact that an article is a commercial, botanical or natural product does not alone eliminate the right of withdrawal: the exception must be legally applicable to the product and clearly communicated.

Where the withdrawal is validly exercised, the refund shall be made within the time limits provided for by law.The seller may withhold the refund until the goods are received or until the customer has proved that he has returned them, if the applicable law so permits.

Direct costs of return shall be borne by the customer when this was communicated before the purchase, unless the seller has chosen to support them.

Consumers in the European Union benefit from the legal guarantee of conformity provided for by the applicable legislation. two years from deliveryThe Commission has already adopted a number of proposals for a directive on the protection of workers' rights.

If a product is not in conformity, the customer may exercise the remedies provided for by law, including repair or replacement and, where appropriate, price reduction or contract termination.

Marks, layouts, original texts, photographs, graphics, cataloguing and other content on the site are protected by applicable rights, unless a specific content expressly carries a different license.

It is prohibited to use the site unlawfully, to interfere with its operation, to attempt unauthorised access, to systematically extract data or to reuse content beyond what is permitted by law or express authorisation.

The site may be temporarily unavailable for maintenance, security, updates or technical reasons.We try to keep information and availability correct, but a material error or an interruption cannot be excluded at all.

Any limitation of liability shall only apply to the extent permitted by applicable law and shall not prevail over the consumer's undue protection.

The personal data necessary for registration, orders, payments, delivery, assistance and fulfilment are processed in accordance with the following conditions:Privacy and cookie information. Marketing preferences and any unnecessary tracking tools shall follow the legal bases and the rules of consent described in the information document.

The version of the conditions in force at the time of the conclusion of the contract shall apply to each order.

The applicable law and the forum are determined by the seller and the relevant rules.If you buy as a consumer, the mandatory protections recognised by the country of residence and the rules on jurisdiction which cannot be derogated from by contract remain in any case.

Before starting a dispute, you can contact the Customer Service to try to resolve the dispute.