Shipments Anonymous

Read it carefully to avoid surprises on delivery.

For most of the parcels we will use a system of Point Locker pick-up to ensure your confidentiality, and to handle the challenges that are growing in home deliveries. This solution has been implemented on demand of our valued customers, and will be activated depending on the availability in your area.Currently covered 95 of the places in the world.

Services available pickup:

• INPOST, MONDIAL RELAY (requires a secret PIN for withdrawal)
• SEUR, BRT, DPD Etc (with or without PIN, depending on the area)
• Withdrawal options vary depending on the country or continent.

If your parcel cannot be delivered through these services of collection, we will use the services of home delivery as DHL, UPS, or, in rare cases, the postal services for particular areas.

PLEASE READ CAREFULLY THE FOLLOWING INSTRUCTIONS:

Please check regularly your tracking, which will be available in your account to the order section and via email to Karmarando from Packlink. When the pack will be available at the point of withdrawal, you will receive an email end with the PIN secret (in addition to the email earlier and those of the reminder, if you do not collect the parcel). The PIN will need to collect the parcel.

In the case of withdrawal, two situations may occur:

1. The point will be a locker automatic.
2. The point will be a the physical store (e.g., newsstands, tobacconists, pharmacies, etc).

Remember, you have 8 days to collect it before you go back

IMPORTANTYou will receive an email with your secret PIN only by Packlink (for services such as InPost, Mondial Relay, SEUR, etc.,) and not by Karmarando. From Karmarando you will receive only the email you're reading, and the confirmation of the order and the tracking. Follow the email Packlink for subsequent updates.

Make sure to use avalid email address and running, avoiding addresses, and disposable. If, for any reason, you are having problems with your email (for example to malfunction of the provider, as was the case with Free Mail), don't worry: you can contact our customer service InPost or Mondial Relay providing the email or the phone number used for the order, and you will be provided with the PIN.

Remember that only InPost or Mondial Relay they can give you the PIN, Karmarando don't have access and cannot send copies of the email containing the PIN.